Tell us about your garment — a tiny tear, loose sequin, faded spot or tricky stain. The more we know, the better we care for it.
Stain alert: tell us what it is (chai? oil? ink?) and how long it's been there so we pick the best treatment.
Delicate item? Silk, wool, heavy-work sarees — let us know so it gets VIP treatment. Without specific info we apply our standard excellent care.
Pocket check! Please empty all pockets. We're not responsible for anything left behind that gets lost or damages clothes during cleaning.
Our cleaning promise & limits
Stains: we're stain fighters, not magicians. Old or certain stains may not vanish completely, and treatment can occasionally alter the look slightly. Asking us to treat a stain means you accept these risks. Stain removal is charged only when successful.
Colours & fabrics: hand-dyed, unbranded or heavily embellished garments may run, fade, bleed, shrink or change texture. We can't be responsible for the fabric's original dye or construction quality. Without a care label we use our best judgement.
Delicate & designer wear: beads may loosen, sequins may dull, zari may lose a little shine despite extra care.
Hidden issues: weak seams, aged fabric or non-colourfast dye are pre-existing and not our responsibility — we'll point them out when we see them.
If something goes wrong
If we genuinely damage or lose a garment through our proven mistake, our responsibility is limited to 0.001× the cleaning charge for that item or its current market value (considering age and condition), whichever is less. Please present your original bill.
Not covered: buttons, zippers, small decorative items, minor changes in feel or a faint cleaning smell.
Complaints: tell us at pickup or within 24 hours. Don't wear or wash the item again — bring it back with the original bill for inspection.
Unclaimed clothes: please collect within 30 days of the promised date. After 60 days items may be donated or disposed of.
Delivery times are estimates. Power cuts, machine issues or unexpected delays can happen; we can't be responsible for inconvenience from a late item.
Every garment that comes to us is handled with the same care we'd want for our own. On the rare occasion something genuinely goes wrong despite that care, we kindly ask for your understanding that the cost of the garment itself can't be reimbursed — we'd rather work with you, in good faith, to make it right than have this feel like a cold policy.
Pricing & weekly offers
All prices are onwards. The final price is confirmed after physical inspection of each item and may vary with fabric, condition, material and cleaning requirement.
Dry Clean & Wash — standard delivery is T+4 days. Priority (48h): ₹120 extra per ₹500 of order value; Express (36h): ₹140 extra per ₹500; Rapid (24h): ₹1250 extra per ₹1000.
Tailoring — standard delivery is 18 days onwards at listed price; 5–7 days ×1.5; 3–5 days ×2.5; 1 day ×7.5; 6–8 hours ×10, on the item's base stitching price.
Weekly free-wash offers: students, teachers, GA Plot (Kailash Vihar) & VIM residents get 1 kg free; doctors, defence & police, community members and local businesses get 2 kg free; bulk orders of 4 kg+ get 1 kg free. One redemption per phone number per week, not carried forward. Valid ID / proof must be shown at booking.
For standalone wash orders of 1–2 kg (including free-wash redemptions), ironing of eligible outer garments is mandatory at card rates. For 4 kg+ bulk orders ironing is optional. Innerwear, socks and handkerchiefs are washed & folded only.
White garments: washing +₹20 per piece, dry clean +₹30 per piece. Tailoring prices exclude material; procurement/transport ₹30 onwards.
Your rights
These guidelines don't take away any of your rights under Indian consumer law. Disputes are handled by the courts in Bhubaneswar, Odisha. Thank you for choosing Dry Cleaners Goldys!